Policies

Returns

All returns must be made within 30 days of purchase. Money is returned as follows: if purchased with a credit card, returned to your credit card; purchased by cash or check, a check will be mailed to you within two weeks. All of the previous circumstances are only valid if the original receipt is produced. If the original receipt is not present, you will be issued a Credit Memo (store credit) that never expires, which is also an alternative to any of the other options when you do have a receipt. We also offer gift receipts with items. Gift receipts can be presented for a Credit Memo. Sale items may not be returned.

Repairs

While we do pride ourselves on selling the finest American crafts, we understand that accidents do happen and nobody’s perfect. As a service to our customers, we will attempt to find a solution to your repair concern depending on your needs and those of the artist. We do not do repairs on the premises. For more information please contact Brenda: call 330.253.6268.

As for the work of Don Drumm, it typically never needs repair, but if necessary, you can try submerging the aluminum piece in boiling water with one tablespoon cream of tartar. If that doesn't work, or if it simply needs to be refinished, you can bring it into the gallery and we can refinish it for you. This can cost anywhere from $25 - $50 depending on the size of the piece and the extent of the damage.

Shipping

Online Orders: there is a $4.00 packing charge plus shipping costs that will be added to the total on all orders. Orders being shipped to an address within Ohio will incur a sales tax. UPS is our shipping method.

Freight Items: Some items are too large to be shipped via UPS, in which case we will ship them to you through a freight company of our choice in suitable packaging. The prices vary depending on the item's size and weight.

International: We do not ship internationally due to the exorbitant costs as a result of brokers fee and the like. We are more than happy to prepare the item for shipping with the above packing charge and then you can simply send it through the USPS.

Giftwrap

A favorite treat at our gallery is the inventive complimentary gift wrapping by our sales staff. A combination of a signature Don Drumm bag, colorful tissue paper and an array of ribbons make opening the gift even more exciting. A message is welcome on a gift tag tied to the outside of every package.

Corporate Gifts

Questions about corporate gifts are frequent here at the gallery and are handled on an individual basis. If you have an idea please contact us to see what may be accomplished. Carol in the Pewter Department will be happy to help you and then speak with Don about possibilities. You can reach Carol at 330.253.6268.

Submitting Artwork

Our gallery maintains a long list of over 500 different artisans and craftsmen. The main gallery features work by North American artists while the Different Drummer’s collection carries the work of international designers. If you think your work would find a suitable showplace in one of our galleries, please contact Kris at 330.253.6268. Work is acquired through consignment and direct purchase. Appointments are mandatory.

Employment

We are always accepting applications...stop in the gallery to receive a copy for submission.

Contributions

While we would love to give donations to everyone, we are not able to. You can only begin to imagine all of the requests we receive for monetary and artwork gifts everyday. However, we do feel that it is very important to give back to a community that has treated us so well. If you believe your charity or organization would truly benefit from a gift made by us, please send a request letter to:Don Drumm Studios & Gallery, c/o Maggie Guthrie, 437 Crouse St., Akron, OH 44311.

Advertising

We are constantly advertising in various newspapers, regional and trade magazines, and on the radio. If you have an avenue of advertising that you think we may be interested in, please contact our PR person, Jessie Raynor by calling: 330.376.8480.

Privacy Policy

We respect your privacy. Don Drumm Studios will never disclose any of your personal information to third parties of any kind. We will not sell, rent or share your email address with others for them to send you unsolicited email.

Copyright Info

All images on this website, in any Drumm brochures/mailers and any Drumm ads are protected under copyright law, date respective to Don Drumm Studios & Gallery. The website and all of its contents, images included, unless otherwise noted, are copyrighted © 2009 Don Drumm Studios & Gallery. None of the images or quotes may be reproduced according to copyright law. If you would like to obtain any information for publications please contact our Public Relations person, Jessie Raynor at 330.376.8480.